Discussion topic: I paid this month and still says it’s overdue

This message was authored by: Gr4cie66 · ‎16 Sep 2023

I've already paid my broadband bill this month, including the late fee, and it still says I need to pay? Surely I shouldn't have to pay again.

This message was authored by: Daniel0210 · ‎16 Sep 2023

@Gr4cie66

How late were you in paying?

Did you make a manual payment close to the one that failed?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Gr4cie66 · ‎19 Sep 2023

No I paid 2 days early

This message was authored by: Daniel0210 · ‎20 Sep 2023

@Gr4cie66
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would strongly suggest not making manual payments unless requested to by Sky.

Are Sky still saying you haven't paid this months bill?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎20 Sep 2023

@Gr4cie66

Has that payment gone on your account as a credit as paying it 2 days before the billing date does suggest that it might have done.

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This message was authored by: Gr4cie66 · ‎25 Sep 2023

Yes it's still saying I haven't paid yet I even have the screenshots on that day that I paid

This message was authored by: caesarome · ‎25 Sep 2023

And has the payment it is saying you owe been added to next months bill ?

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This message was authored by: Gr4cie66 · ‎25 Sep 2023

No, but it has still got the £10 overdue amount added which I don't get how as I paid on time and my bill don't come out till the 28th

This message was authored by: caesarome · ‎25 Sep 2023

Is your bill usually paid by a direct debit or card ayment each month so do you have either of these setup on your account ?

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This message was authored by: Mark39 · ‎25 Sep 2023

Check your next month's bill to see if your payment is shown as a credit there.

Discussion topic: I paid this month and still says it’s overdue

I paid this month and still says it’s overdue

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Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

Re: I paid this month and still says it’s overdue

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