17 Jun 2024 07:52 AM
17 Jun 2024 07:53 AM
Posted by a Superuser, not a Sky employee. Find out more@JayeGerrard
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.
However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that.
17 Jun 2024 08:09 AM
Yes please how do I get my credit refunded it's money for my electric I paid early because my pay day is on a Sunday so the payment came out today that's why I paid it early
17 Jun 2024 09:54 AM
Posted by a Superuser, not a Sky employee. Find out moreNo need to make manual payments.
I’ve escalated your post to Sky and their Messaging Team should contact you later.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
17 Jun 2024 10:24 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @JayeGerrard an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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