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Discussion topic: I'm struggling to set up payment holiday for the sun cards I have

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Serena2
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I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:03 PM

I'm struggling to set up payment holiday for the sun cards I have. Need to suspend the payments for a couple of months.
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PandJ2020
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Re: I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:05 PM - last edited: ‎08 Oct 2023 12:06 PM

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@Serena2 wrote:
I'm struggling to set up payment holiday for the sun cards I have. Need to suspend the payments for a couple of months.

I presume you mean SIM cards.  If so, you can't.   If you are within your minimum contract then you have to pay.  If you are outside this period then you can give notice to cancel - but will lose the numbers.

 

Payment holidays only apply to items on credit.  https://www.sky.com/help/articles/sky-payment-holiday

I am just another Sky customer and my views are my own

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:05 PM - last edited: ‎08 Oct 2023 12:06 PM

Posted by a Superuser, not a Sky employee. Find out more
@Serena2 wrote:
I'm struggling to set up payment holiday for the sun cards I have. Need to suspend the payments for a couple of months.

I presume you mean SIM cards.  If so, you can't.   If you are within your minimum contract then you have to pay.  If you are outside this period then you can give notice to cancel - but will lose the numbers.

 

Payment holidays only apply to items on credit.  https://www.sky.com/help/articles/sky-payment-holiday

I am just another Sky customer and my views are my own
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caesarome
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Re: I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:06 PM - last edited: ‎08 Oct 2023 12:07 PM

Posted by a Superuser, not a Sky employee. Find out more

A payment holiday can only be applied against a device or accessory, it can't be applied against a sim card as you can read about here:

 

https://www.sky.com/help/articles/sky-payment-holiday

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