Account & Billing
2

Discussion topic: I'm struggling to set up payment holiday for the sun cards I have

Reply
Answered - Go to Answer
Serena2
What's this?
This message was authored by Serena2 This message was authored by: Serena2

I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:03 PM

I'm struggling to set up payment holiday for the sun cards I have. Need to suspend the payments for a couple of months.
Report post
Post 1 of 3
368 Views
Reply
View answer in the context of this discussion

Best Answers
PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:05 PM - last edited: ‎08 Oct 2023 12:06 PM

Posted by a Superuser, not a Sky employee. Find out more
@Serena2 wrote:
I'm struggling to set up payment holiday for the sun cards I have. Need to suspend the payments for a couple of months.

I presume you mean SIM cards.  If so, you can't.   If you are within your minimum contract then you have to pay.  If you are outside this period then you can give notice to cancel - but will lose the numbers.

 

Payment holidays only apply to items on credit.  https://www.sky.com/help/articles/sky-payment-holiday

I am just another Sky customer and my views are my own

View this Answer within the discussion

Report post
Post 2 of 3
365 Views
Reply

Did this answer not help you?

Reply

All Replies

PandJ2020
What's this?
Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:05 PM - last edited: ‎08 Oct 2023 12:06 PM

Posted by a Superuser, not a Sky employee. Find out more
@Serena2 wrote:
I'm struggling to set up payment holiday for the sun cards I have. Need to suspend the payments for a couple of months.

I presume you mean SIM cards.  If so, you can't.   If you are within your minimum contract then you have to pay.  If you are outside this period then you can give notice to cancel - but will lose the numbers.

 

Payment holidays only apply to items on credit.  https://www.sky.com/help/articles/sky-payment-holiday

I am just another Sky customer and my views are my own
Report post
Post 2 of 3
366 Views
Reply

Did this answer not help you?

caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: I'm struggling to set up payment holiday for the sun cards I have

‎08 Oct 2023 12:06 PM - last edited: ‎08 Oct 2023 12:07 PM

Posted by a Superuser, not a Sky employee. Find out more

A payment holiday can only be applied against a device or accessory, it can't be applied against a sim card as you can read about here:

 

https://www.sky.com/help/articles/sky-payment-holiday

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 3
361 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion