Wrong Amount on contract agreed with sales team

[TonyMay]

Hello,

I am just looking for help I was told I had a contract with Sky with Sports, Cinema, UHD, Netflix and so on the contract length is 18 months and was agreed at £92 but I have checked my MY SKY billing section and it is down as £104.

This is not what I agreed can someone help me sort this out please

[Daniel0210]

@TonyMay 
Your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future 

[GD1]

@TonyMay  When did you agree the contract?  You should be aware any recent changes may not have updated, and your 1st couple of bills after this is agreed may be higher.   https://www.sky.com/help/articles/bills-and-payments-sky-glass-bill-help-add-tv-pack

[TonyMay]

They contact me yesterday and I agreed it over the phone at 5.13pm I was told it would be £92 but the screen shows no discount for the Sports package that was agreed

[caesarome]

What does next months bill show as it might be to soon for your current bill to update and it wouldn't update at all if it is due to be paid in the next 14 days or less.

[TonyMay]

My first bill is £83,93 with discounts then the following two bills are £104.00 this is not what I agree 

[caesarome]

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@TonyMay wrote:

My first bill is £83,93 with discounts then the following two bills are £104.00

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So the first bill appears to be correct, if so then you need to give the future bills time to update, so if they haven't done so by Thursday next week then give Sky a call about them.

[TonyMay]

Thank you for this help I shall leave it a little longer and see what happens because I want the contract but just at the price agree 🙂

[twilight+princess]

Sometimes if a manager has to approve an offer then future bills may show an incorrect amount until approved.

I too have recently agreed a renewal price & the future bills are incorrect so I called to confirm the new cost & I was told the above & all is fine. 

[techy]

I had this happen.  Took 3 calls and ask them to replay your call to confirm what was agreed.

They ended giving me an extra discount on 1st month due to their failure to bill me correctly and the amount of time I had to spend getting it corrected.

I would recommend calling them tomorrow and ask them to check the notes, if they disagree with you, ask for them to have your call re-played (or chat conversation looked at).  everything should be recorded by them.