I keep getting reminders to return a sky box or pay a fine.

[jackdee98]

I returned my sky box via Royal Mail tracked delivery on 30th January and it was received at 'Unipart Logistics' on 2nd February.

I am still receiving reminders to return the equipment or pay £50.

How is this resolved?

[Mark39]

Do you have proof of posting?

[jackdee98]

I've got the receipt from the Post Office

[Daniel0210]

@jackdee98 

That'll do. I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Greenfingers001]

Thank you for escalating this. We’ve sent @jackdee98 an invite to chat 🙂

[Mr+Flibbles+86]

Update - This has been resolved on a private chat