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Discussion topic: I keep getting reminders to return a sky box or pay a fine.

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This message was authored by jackdee98 This message was authored by: jackdee98

I keep getting reminders to return a sky box or pay a fine.

I returned my sky box via Royal Mail tracked delivery on 30th January and it was received at 'Unipart Logistics' on 2nd February.

I am still receiving reminders to return the equipment or pay £50.

How is this resolved?

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This message was authored by Mark39 This message was authored by: Mark39

Re: I keep getting reminders to return a sky box or pay a fine.

Posted by a Superuser, not a Sky employee. Find out more

Do you have proof of posting?

jackdee98
Topic Author
This message was authored by jackdee98 This message was authored by: jackdee98

Re: I keep getting reminders to return a sky box or pay a fine.

I've got the receipt from the Post Office

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I keep getting reminders to return a sky box or pay a fine.

Posted by a Superuser, not a Sky employee. Find out more

@jackdee98 

That'll do. I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I keep getting reminders to return a sky box or pay a fine.

Posted by a Sky employee

Thank you for escalating this. We’ve sent @jackdee98 an invite to chat 🙂

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I keep getting reminders to return a sky box or pay a fine.

Posted by a Sky employee

Update - This has been resolved on a private chat

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