Non return charge

[Lunde]

I've returned items but have lost the postal receipt, can't sky see that they've been returned as the parcel had my customer reference on 

[Daniel0210]

@Lunde 

Without proof of posting any removal of non return fees are at Skys discretion. How long ago did you return the equipment as Unipart, who handle the returns are taking a couple of weeks to process them? 

[Tom-W19]

Hi Lunde

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lunde]

All sorted, I explained to the advisor that I'd lost the receipt and was aware I would now have to pay but they could see I'd been a customer for over 20years and the charge has been removed.  I was honest and polite and very thankful that the advisor understood that sometimes these things happen. Great customer service, thank you Sky