I just switched to Sky Full Fibre

[BAASKY]

I am enjoying my new fast full fibre service with Sky

I now need to confirm that Sky have sent the "Cease notification" to my old provider so they can send me the final bill.

Can someone on here access this information, or do I need to phone ?

The MySky online chat bot is too obstructive and won't let me chat with a support agent 🤔

[Daniel0210]

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@BAASKY wrote:

Can someone on here access this information, or do I need to phone ? 

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@BAASKY 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. 

[BAASKY]

@Daniel0210 

Thanks, yes I am aware it is primarily customer to customer.

However, Sky's help pages do say that Sky staff also monitor the community forum and can be identified by a "Sky Employee" indicator on their profile.

So I was thinking maybe one of them could help, to save me phoning

[PandJ2020]

Why not ask your old provider?

[BAASKY]

I have, but they are not being too clear with the response, so I was looking for confirmation.

I just phoned Sky, but, the Sky account systems are currently down, so on the phone no way for a Sky Agent to see anything at the moment.

But I have now raised a forum post with my old provider so I have something in writing

Thanks everyone