I have recently odered broadband from Sky. However, all correspondence is being sent to my old Emai

[paulartiss]

I have recently ordered Sky broadband.  However all correspondence is still being sent to my old Email address despite having updated my account details some time ago.

[caesarome]

Are you a new customer to Sky or Sky Broadband or do you have other services like TV from them ?

[paulartiss]

Just to add as well, I think that the Broadband order taken was from an agent of Sky and my details may be held on a separate database.  My worry is that my old Email address is also that of my old broadband provider who will almost certainly close the Email account when I move my broadband over to Sky.  Hence my wish to get my registered Email address updated.

[paulartiss]

Oh yes,  I already have TV channels from Sky.