I have credit in my account

[RebeccaT]

I have recently changed my broadband and I noticed there is still money in my account. I'm not sure if that is money I am owed or money that I owe sky

[caesarome]

If it appears as a credit then it is money that you are owed so if yoh are still a Sky Broadband customer it will be used to pay or part pay your next bill.

[RebeccaT]

I am no longer a sky customer. So not sure what happens now 

[caesarome]

It can be refunded to you so what was your billing date each month and have you left your payment method in place ?

[RebeccaT]

Billing date is 1st of every month and yes my details are still there 

[caesarome]

@RebeccaT 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @RebeccaT.

[HippieNic]

Hi @RebeccaT @Tom-W19 

I too have just discovered a credit on my Sky account. I left service as of 25 Mar.

As of just this week, I no longer have payment details in place; what can be done about the credit balance?

Also, will that generate a final bill, please?

Thanks in advance.

[PandJ2020]

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@HippieNic wrote:

As of just this week, I no longer have payment details in place; what can be done about the credit balance?

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Sky will have to raise a cheque but can take some time.  I believe you will have to contact them to make the request.

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Also, will that generate a final bill, please?

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All your bills should be in your account to view?

[Daniel0210]

@HippieNic 

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or,  as stated, manually raise a cheque via a back office team and post it to you so it’ll it further delayed. Let us know if you want to do that.

[HippieNic]

Thank you @Daniel0210 

Yes, I would like to do that, please. 

[Daniel0210]

@HippieNic 

I’ve escalated your post to Sky and a member of their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[HippieNic]

@Daniel0210 perfect, thank you 😊 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @HippieNic.

[Talha91]

@Addie15 I also have credit in my account and deleted the details for the payment method, could mine be escalated too please so I can get the refund put in place. Thanks in advance.