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Discussion topic: I have credit from sky tv will it automatically come off next sky mobile bill

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This message was authored by: Kriscoulson

Message posted on ‎25 Sep 2024 05:23 PM

I have credit from sky tv will it automatically come off next sky mobile bill

I have cancelled sky tv and have credit will it automatically come off sky mobile bill? 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎25 Sep 2024 05:26 PM

Re: I have credit from sky tv will it automatically come off next sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Kriscoulson 

No. The mobile account is not linked to your TV account.


Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎25 Sep 2024 05:27 PM

Re: I have credit from sky tv will it automatically come off next sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

No it will not as billing for mobile is separate so is your TV service now fully cancelled ?

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This message was authored by: Kriscoulson

Message posted on ‎25 Sep 2024 05:56 PM

Re: I have credit from sky tv will it automatically come off next sky mobile bill

Tv fully cancelled

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This message was authored by: Daniel0210

Message posted on ‎25 Sep 2024 06:48 PM

Re: I have credit from sky tv will it automatically come off next sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Kriscoulson 

Your duplicate thread has been removed. This thread has already been answered. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Daniel0210

Message posted on ‎25 Sep 2024 06:50 PM

Re: I have credit from sky tv will it automatically come off next sky mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Kriscoulson 

As already stated above if you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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