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Discussion topic: I have closed my sky account and have a credit, but how do I get this credit refunded to me?

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This message was authored by markie+b This message was authored by: markie+b

I have closed my sky account and have a credit, but how do I get this credit refunded to me?

I have closed my sky account and have a credit, but how do I get this credit refunded to me?

It just says the credit will go to my next bill, but I won't have a next bill! Surely they pay it back to the account that paid the monthly direct debits? 


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: I have closed my sky account and have a credit, but how do I get this credit refunded to me?

Posted by a Superuser, not a Sky employee. Find out more

@markie+b wrote:

Surely they pay it back to the account that paid the monthly direct debits? 


Yes, they do. It can take up to 6 weeks (providing you haven't cancelled the direct debit, of course)

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: I have closed my sky account and have a credit, but how do I get this credit refunded to me?

Posted by a Superuser, not a Sky employee. Find out more

@markie+b wrote:

Surely they pay it back to the account that paid the monthly direct debits? 


Yes, they do. It can take up to 6 weeks (providing you haven't cancelled the direct debit, of course)

This message was authored by caesarome This message was authored by: caesarome

Re: I have closed my sky account and have a credit, but how do I get this credit refunded to me?

Posted by a Superuser, not a Sky employee. Find out more

@markie+b 

If you want we can ask Skys messagng team to contact you via here about this as they should be able to speed this up for you ?

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