12 Sep 2023 06:40 PM
I have charged £39 but i dont have sky broadband, i
12 Sep 2023 06:42 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen did you cancel?
How did you cancel?
Did Sky send you an email confirming cancellation?!
12 Sep 2023 07:33 PM
Yes i got cancellation text message
12 Sep 2023 07:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:
When did you cancel?
How did you cancel?
29 Apr 2024 02:23 PM
29 Apr 2024 02:25 PM - last edited: 29 Apr 2024 02:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@Duckcm18 wrote:
Did you get an explanation of this? I've recently transferred away from Sky had confirmed cancellation emails and now they've charged me another month's worth and there's no bill online or anything to explain what it is for. I've sent the hub back as per their instructions but the penalty for not returning it says it would be £50 something so I don't think it's that. I need help please 🙏🏻
See the questions asked above... without that detail we can't say. (But generally you have to pay past your cessation date if a bill is generated whilst still a customer, including the month in advance - which is credited in the following bill)
29 Apr 2024 02:26 PM
Posted by a Superuser, not a Sky employee. Find out moreBilling continues during the notice period. Any overpayment will be refunded which can take up to 6 weeks from your last day of activation.
29 Apr 2024 02:29 PM
29 Apr 2024 02:33 PM
Posted by a Superuser, not a Sky employee. Find out moreBill are generated 14 days before the payment due date so you'd still have been a customer. Once your services are switched off and any overpayment is showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if and when you want to do that.
29 Apr 2024 04:13 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you now see a credit on your account ?
29 Apr 2024 09:17 PM
Where do I find my account now I'm no longer a customer? There's nothing on the MySky app. If I click on bills it takes me to a link where it says I can see the last two years bills and as before the last one there is March which is paid
29 Apr 2024 10:00 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes anything appear on what will have been your next bill so a future one here:
https://www.sky.com/manage/bill/future
30 Apr 2024 06:29 AM
Ah, yes there is a bill there. I didn't see the options at the top. That explains what the charge is, now I just have to wait for them to send it back...
30 Apr 2024 06:36 AM
Posted by a Superuser, not a Sky employee. Find out moreIs there a credit showing on your Sky account yet?
30 Apr 2024 08:19 AM
Yes for May it shows the account will be in credit. So we should get the refund next month. A bit annoying we have to wait but good to see it's showing at least.
Thanks for your help @Daniel0210 and @caesarome
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