Credit on closed account

[GC2011]

Hello

my broadband/tv deal ended the same day the next month payment came out. This has sat as credit on the account with the phrase 'this will be credited towards your next bill'

this is contrary to what 2 online advisers have said - that a final bill will be made 2 weeks after the services cease and that the credit will be refunded via the next dorect debit date. And that its an automated process that can take 3-5 working days to be in the account

final payment 23rd April. 
Refund date should have been 23rd May. 
5 working days including the may bank hol have passed and nothing recieved 

will this be automatically refunded as I've been told or sit there as credit until I actually demand it? 

Thanks in Advanced

[daveNOS]

@GC2011 Automatic refunds usually take around 6 weeks, however the messaging team here can get that sorted in 3-5 working days, if you want your post escalated to them so they can arrange that let us know.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @GC2011.

[Addie15]

Hi there! We have tried to send the invite but we were unable to do so. Please unsure your inbox is set to allow private messages, and we will be happy to try and send the invite again. Thanks.

[GC2011]

Thanks for getting back to me @Addie15 @daveNOS 

the envelope icon takes me to a screen that says 'I don't have permissions to perform this action'. I can't find anything in the settings to change it otherwise 

any suggestions? 😂

[GC2011]

@Addie15 @daveNOS 

Typical...eventually found the setting after posting. Messages should be enabled 

[Mr+Flibbles+86]

Hi there @GC2011 , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147