Discussion topic: I have a second account set up and can’t access it on My Sky?

This message was authored by: Jonesdj3 · ‎08 Oct 2023

I have set up a second sky account in my name at a different location and I cannot access it on my sky? It has a different account number but payment details my details are all the same. Why isn't the second account showing up on My sky?

This message was authored by: caesarome · ‎08 Oct 2023

You can't view two accounts at the same time via the app so you would need to logout and then login to one of the accounts at a time.

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This message was authored by: Jonesdj3 · ‎08 Oct 2023

Thank you. Would I need to set up a different username and password for the second account? If yes how do I do that please?

This message was authored by: SKY1992bf · ‎08 Oct 2023

@Jonesdj3 Follow the instructions on the link below using the second account details , you will need to use a different email address to your other account

https://www.sky.com/help/articles/welcome-to-sky

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This message was authored by: caesarome · ‎08 Oct 2023

@Jonesdj3 wrote:

Thank you. Would I need to set up a different username and password for the second account?

I would use a different username and password as it will be easier for you to keep track which account goes with which address.

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Discussion topic: I have a second account set up and can’t access it on My Sky?

I have a second account set up and can’t access it on My Sky?

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Re: I have a second account set up and can’t access it on My Sky?

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Re: I have a second account set up and can’t access it on My Sky?

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