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Discussion topic: I got billed after cancelling

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safrin
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This message was authored by safrin This message was authored by: safrin

I got billed after cancelling

‎11 Aug 2024 09:54 AM - last edited: ‎12 Aug 2024 10:01 AM by Community Manager

i have cancelled my sky but still sending me bill after 1 months!

why? I have informed them before 1 months and contract also fininshed! why keep sending me....

 


Moderator note: Changed title to reflect topic more.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Im struggling to clear my bill need s bit more time..will sky attempt another payment or cut me

‎11 Aug 2024 10:05 AM

Posted by a Superuser, not a Sky employee. Find out more

What was your last day with Sky and on what date each month were you usually billed on ?

 

Looking forward here what shows against your future bills:

 

https://www.sky.com/bill/tv-broadband-talk

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Daniel0210
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Superuser
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Re: Im struggling to clear my bill need s bit more time..will sky attempt another payment or cut me

‎11 Aug 2024 10:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@safrin 

How did you cancel?
Did Sky send you an email confirming the cancellation? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Daniel0210
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Superuser
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Re: Im struggling to clear my bill need s bit more time..will sky attempt another payment or cut me

‎11 Aug 2024 12:16 PM

Posted by a Superuser, not a Sky employee. Find out more

@safrin 

Your other post has been removed. It would help if you answered the queries on this thread. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mark39
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Superuser
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Re: Im struggling to clear my bill need s bit more time..will sky attempt another payment or cut me

‎11 Aug 2024 01:53 PM

Posted by a Superuser, not a Sky employee. Find out more
@safrin wrote:

i have cancelled my sky but still sending me bill after 1 months!

why? I have informed them before 1 months and contract also fininshed! why keep sending me....

It's not unusual to be billed after you've cancelled. That's because Sky continue to generate bills during your notice period for the next month. Obviously they'll refund any charge made after the date your services actually cease. If that happens to you, we can help you arrange a refund.  

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