I don't understand my bill

[GayathiriS]

Hi I don't understand my bill

[caesarome]

What part of it do you not understand ?

[GayathiriS]

I joint sky recently I purchase online it's said I ne of payment direct debit of £43 monthly etc now on my bill saying I have to make two dd payments of £43 and £16 why

[caesarome]

As a new customer you will be charged twice within the first months of your services going live, this is correct because you pay from that date and because with Sky we pay in advance.

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

[GayathiriS]

It only got connected on the 6 September so just been one week why paying now

[GayathiriS]

If you look on my future payments for both billing it's getting billed every month next month bill is £34.40 + £16 so what is that 

[GayathiriS]

Hi f you don't understand what I am saying please can someone call me tomorrow plz after 2pm

[PandJ2020]

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@GayathiriS wrote:

Hi f you don't understand what I am saying please can someone call me tomorrow plz after 2pm

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You're not talking to Sky here - just other customers.   No one from Sky is going to call you from a post here.

We cannot see your bills.

[GayathiriS]

OK thx 

[caesarome]

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@GayathiriS wrote:

If you look on my future payments for both billing it's getting billed every month next month bill is £34.40 + £16 so what is that 

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What services from Sky do you have ?