I change my mind I would like don't cancel my Sky Broadband Fibre Fast. I would now you reconnected

[Daniel0210 · Accepted solution]

@Graziella1 

To cancel a cancellation you will need to call Skyand discuss with them. 

[Graziella1]

Yes I would like reconnected my Sky Broadband Fibre Faster please

[Daniel0210]

@Graziella1 
I’m afraid you are not contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

As stated you will need to call Sky. 

[Graziella1]

Okay thank you 

[Daniel0210]

@Graziella1 
If you definitely need to contact Sky, (and as long as your services aren’t restricted) then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We were informed on the run up to Christmas the lines were busier than usual and that’s likely to be worse over the holiday period. The lines are open today until 9pm. 

[Mark39]

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@Graziella1 wrote:

Yes I would like reconnected my Sky Broadband Fibre Faster please

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If your broadband service has now ended after you cancelled,  there's likely to be a delay of around 2 weeks before it can be reconnected.

[GD1]

@Graziella1  Your new thread that you created a few minutes ago with the same question has been removed.

You have this thread here with replies provided, a new thread won't change the replies given.

[Mark39]

@Graziella1 what reason did Sky give for not being able to help when you called? If your service expired very recently, it may be too soon to sign up again.