I cannot login to my sky account (online and on the app). I get the message 'Let's find your Account

[KainDunn]

I cannot login to my sky account (online and on the app). I get the message 'Let's find your Account' and I'm asked to enter my postcode but despite entering this correctly, the page doesn't move forward. 

[caesarome]

@KainDunn 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[KainDunn]

Okay thank you. i have been on the phone to sky this morning trying to sort the problem and apprently theres no issue on my acc. But hopefully i will get sorted in the meantime thanks. Kdunn

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.