I cancelled my Sky tv subscription on 5 April but still waiting for £10 credit refund

[lindihop]

I cancelled my Sky tv subscription on 5 April and my account was left £10 in credit. I expected a £10 refund to my bank account but 6 months later still not received.

[GD1]

@lindihop  Is there credit showing on your account?

[caesarome]

Have you left your payment method in place like a direct debit if this is how your bills were paid ?

[lindihop]

Yes there is a £10 credit on my Sky tv account

[lindihop]

Yes, I left the direct debit live to allow the credit back into my bank account

[caesarome]

@lindihop 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[lindihop]

Thank you 😊 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenfingers001 · Accepted solution]

Update:

Spoke with @lindihop  and resolved issue. 

Thanks again for the escalation have a great day 🙂