I accidentally paid money to my old sky tv account instead of my mobile account

[Spayne1]

When I called sky and spoke to them regarding this issue they informed me that they would refund my money so that I could pay it into the correct account. They also said it would be quicker to go through my bank to get the money recalled. My bank have said they cannot do that as the refund should come directly from sky. It has now been over 15 days and I have not received my refund. I am not sure what I should do now 

[caesarome]

@Spayne1 

It is up to Sky to issue the refund so can you confirm that on this account that you see the payment you made as a credit ?

[Spayne1]

I don't have access to the account anymore as it is closed

[caesarome]

Even though the account is closed what happens when you login to it ?

[Spayne1]

It just asks me to join sky again 

[caesarome]

And what about if you login to this link:

https://www.sky.com/bill/tv-broadband-talk

[Spayne1]

It says it's on credit by the amount I accidentally paid. They said they had authorised my refund though

[caesarome]

When did you speak to Sky about this as the refund can take up to 5 working days to come through.

[Spayne1]

18 days ago now

[caesarome]

@Spayne1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Spayne1  an invite to chat.
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.