02 May 2023 10:51 AM
02 May 2023 12:07 PM
Posted by a Superuser, not a Sky employee. Find out moreThe process can take up to 6 weeks providing your payment method is still active so due to all the recent bank holidays that may account for the further delay.
02 May 2023 11:01 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you services been cancelled or is this yet to happen ?
02 May 2023 12:03 PM
I have the same issue as the OP and my services have now been cancelled. It has been almost 6 weeks and the balance has not been refunded.
02 May 2023 12:07 PM
Posted by a Superuser, not a Sky employee. Find out moreThe process can take up to 6 weeks providing your payment method is still active so due to all the recent bank holidays that may account for the further delay.
02 May 2023 12:41 PM
Posted by a Superuser, not a Sky employee. Find out moreWould you like the messaging team on here to contact you about this as they should be able to help you with this.
02 May 2023 12:50 PM
I think it would be helpful, thank you!
02 May 2023 12:52 PM
Posted by a Superuser, not a Sky employee. Find out more@stomakow123 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
This link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
02 May 2023 12:57 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to Max1153015.
02 May 2023 01:00 PM
Posted by a Superuser, not a Sky employee. Find out more
@Addie15 wrote:Hi there! Thank you for escalating this. We have sent an invite to Max1153015.
@Addie15 The escalation was for @stomakow123 not max1153015, can you reissue the invite please
02 May 2023 01:08 PM
Posted by a Sky employeeHi there, my apologies. We have sent an invite to stomatkow123.
02 May 2023 01:46 PM
Posted by a Sky employeeUpdate-We are closing the chat with stomakow123 as this matter has now been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
04 May 2023 01:55 PM
Posted by a Sky employeeWe are still looking to help you Max1153015. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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