How to find out my exact package?

[RobS9]

Hello,

I recently signed up to Sky Q, I had to do this over the phone as it's not available online. I spoke to the sales advisor and told them the package I wanted, which was to include Sky Sports in HD, Netflix premium and Disney+, and they gave me a price of £59.99 which I was happy with, they sent the contract information via email and I commented that it didn't match the price, they said not to worry as they have to set it up after and I'll definitely get the price offered.

An hour or so after the phone call I checked my account on the app and the future bills were a lot more than expected (over £100 a month), so I phoned back and spoke to someone in customer service, they said the discounts hadn't been set up properly. They then said they would do it but needed manager approval so it could take a few days, the price would now be £56.49 a month and include the packages I requested, they'd also waive the £10 admin fee for me.

It's now been about a week so I checked my future bills again and they do indeed say £56.49 however the bill doesn't say it includes sports. The first month is also a lot more at over £150.

My question really is, is there any way I can chat to someone who can tell me my exact package and how much it is going to cost me per month?

[caesarome]

@RobS9 

The first bill can be higher as it usually covers more than the usual 4 weeks so as you can see it is this the case date wise and what do your following bills show ?

You should be able to see your package via the MySky app.

[RobS9]

I expected the first bill to be more, but this seems quite a lot more, it's £157.78 and shows these items  three times - sky signature, ultimate tv pack, boost to Netflix premium. And then sky sports complete twice. Plus the £10 admin charge.

The following bills show £56.49 but only have sky signature, ultimate tv pack, and boost to Netflix premium. So it doesn't have the sports or the HD.

[DaveDrizen]

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@RobS9 wrote:

I expected the first bill to be more, but this seems quite a lot more, it's £157.78 and shows these items  three times - sky signature, ultimate tv pack, boost to Netflix premium. And then sky sports complete twice. Plus the £10 admin charge.

The following bills show £56.49 but only have sky signature, ultimate tv pack, and boost to Netflix premium. So it doesn't have the sports or the HD.

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What dose it say in;" Your products" in my Sky app. It will list all the products in you Sky tv subscription and show the end date of minimum term against each item, So what dose that show for Sky for Sky sports?

[RobS9]

It says that I have sports and sports HD, but one of my worries is that it'll be added to my future bills and increase the cost. Im still within my cancellation period so I'd just like to be certain that I'm getting what I asked for at the price I thought.

[caesarome]

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@RobS9 wrote:

I expected the first bill to be more, but this seems quite a lot more, it's £157.78 and shows these items  three times - sky signature, ultimate tv pack, boost to Netflix premium. And then sky sports complete twice. Plus the £10 admin charge.

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Can you post an image of this bill and if you do blank out your name and account number.

[RobS9]

This is the bill

 

 

 

[RobS9]

And then this is the second bill

 

[caesarome]

@RobS9 

It is not clear from your images but it could be as I suggested earlier that those three charges cover different billing periods, for Sky Signature the first one says 30 days and the second 6 days hence they being a different total. Not sure on the third one so if you select the liittle i icon it should show you the billing period for each of them.

[RobS9]

Thanks, that part explains the first bill as it show one for the rest of August, one September and one October. However sky sports isn't billed for October and isn't shown on future bills, does this mean it'll be added later down the line and I'll be charged more, or does it mean I don't have it?

[RobS9]

It would also appear the first bill is actually more expensive than the £56.49 (or£59.99) per month I was sold. If it's 2 months and 6 days worth of billing it should be somewhere around £120 I think?

[DaveDrizen]

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@RobS9 wrote:

Thanks, that part explains the first bill as it show one for the rest of August, one September and one October. However sky sports isn't billed for October and isn't shown on future bills, does this mean it'll be added later down the line and I'll be charged more, or does it mean I don't have it?

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I would ring Sky and ask why there is no payment on your future bills for Sky sports even though is show in your products

[caesarome]

@RobS9 

Can you access any of the Sky Sports channels ?

[RobS9]

It's not getting installed until 8th September so I've got nothing at the moment.

[caesarome]

@RobS9 

I would leave it until after the installation and if you have no access to the sports channels you will have to take this up with Sky then as it might be that they haven't been added as usually they should appear on the bills.