I'm struggling with bill

[Kelseypicko]

I'm struggling to pay my bill as I lost job but have autistic child and another 3 year old im needing a promise to pay but seeming like you cant speak to anyone online to contact them 😔 I've been trying to get in contact for 2 weeks now like what a great company that you cant get in touch with the company like what am I meant to doo!

[caesarome]

@Kelseypicko 

Sky doesn't and has never done promises to pay so depending on what services you have then have you given any thought to cutting it back to the bare minimum or if you are not in a contract then cancelling altogether ?

[Daniel0210]

@Kelseypicko 

You haven't said whether your services are already restricted?

If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty 

🟡

If they aren't restricted yet this is the billing process which applies to everyone…

🔴 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔴 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

[Kelseypicko]

I am struggling like mad paying my phone bill but I have a iva is there anyway I can just add this phone onto the iva

[GD1]

@Kelseypicko  Your insolvency practitioner should add all relevant creditors to your IVA, if you've added Sky as one of them they will contact Sky via their normal routes.