How to change community email

[Dallybally]

Hi. I've changed my email address with sky, so now sky go etc is in new one, but on community I can't seem to change my old one. It's set me up a new account, which is fine, but would like to keep my level. Any ideas if they can be transferred or something? Thanks a lot. 

[GD1]

@Dallybally  You should be able to update your email address via your Sky account and keep the same Sky ID https://www.sky.com/mydetails

[Dallybally]

Hi. It has updated there but didn't work here on community. I think sky had to do something at their end for the main account, I changed my email

but it wouldn't let me register stream pucks with it until they did something.  I now have 2 separate community accounts somehow. 

[caesarome]

---

@Dallybally wrote:

Hi. I've changed my email address with sky, so now sky go etc is in new one, 

---

@Dallybally 

All you should need to do is to login to here either the same details that you use when logging into Sky Go.

[Dallybally]

---

@caesarome wrote:

---

@Dallybally wrote:

Hi. I've changed my email address with sky, so now sky go etc is in new one, 

---

@Dallybally 

All you should need to do is to login to here either the same details that you use when logging into Sky Go.

---

Yea, I can do that, but all my posts and level etc are on my old email. I'd be starting again from scratch. 

[Chloe-W22 · Accepted solution]

Hey @Dallybally,

Unfortunately, you're right, if you would like to change your Community email it would be a case of closing your current account via My settings (this is so you can get your username) and then setting up a fresh account.