How long will it take to get a credit refund?

[Sajanth]

I have cancelled my sky mobile services, and have credit in balance but it has not been refunded into my account. How long is the usual time period for refunds? I have cancelled my services about 2 weeks ago now.

[GD1]

@Sajanth  Refunds can normally take around 6 weeks, however, we can ask the Community Messaging Team to reach out to you to process your refund.

Have you left your paymentn method in place?

[Sajanth]

My payment method for my bills was via direct debit, so I would assume my refund will be made into my card. If not, do I have to give any additional details and where should I do so?

[GD1]

@Sajanth  The community Messaging team can help with that if you them to contact you?

[Sajanth]

How do I contact them?

[GD1]

@Sajanth   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
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I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[J_ham]

Thanks @GD1  for escalating this. We’ve sent @Sajanth an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.