How do I change my email address on Sky I’d?

[Mark39]

@SAlexanderL see Sky's previous answer. 

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@Lisa-P1987 wrote:

Thanks for escalating, as this would require a specific system which our community chat team doesn't have access to, the customer will need to call in to speak to our specialist Sky ID team who can sort the email associated with the Sky Id 🙂

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[doidgy]

Getting the same problem as this ?

[Mark39]

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@doidgy wrote:

Getting the same problem as this ?

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To be clear - what problem? If it's the same as the one raised here, the answer's no different for you. See the previous replies.

[doidgy]

The problem I am having is exactly as the original post that is why I posted here:

I'm trying to change my email address associated with my sky id, but whenever I do in the My Sky app when editing My details it says Error, Try again! 

There does not seem to be an answer within any of the previous replies.

[Mark39]

@doidgy see Sky's reply which I've re-posted here (bold added by me):

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@Lisa-P1987 wrote:

Thanks for escalating, as this would require a specific system which our community chat team doesn't have access to, the customer will need to call in to speak to our specialist Sky ID team who can sort the email associated with the Sky Id 🙂

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[JMES8]

I am having the exact same problem (type in new email only to be told it's an error).  I will shortly be losing this email address so need to change it very soon.  Any help would be aporeciated

[Mark39]

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@JMES8 wrote:

I am having the exact same problem (type in new email only to be told it's an error).  I will shortly be losing this email address so need to change it very soon.  Any help would be aporeciated

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If it's the same problem, the same response applies to you too. See the post immediately before your first post.

[GD6]

Also having the same problem

[caesarome]

Did you see the post from Sky:

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@Lisa-P1987 wrote:

the customer will need to call in to speak to our specialist Sky ID team who can sort the email associated with the Sky Id 🙂

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[Kevin+L.]

I've been trying to change the email address within my Sky account many times without success. I will need to change this as I will not have the email address for much longer. I keep getting an error message. Why?

[caesarome]

@Kevin+L. 

Are you trying to change it to a Sky.com one ?

[Kevin+L.]

No, to a Gmail address. 

[caesarome]

Then you will need to follow this advice posted by Sky:

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@Lisa-P1987 wrote:

as this would require a specific system which our community chat team doesn't have access to, the customer will need to call in to speak to our specialist Sky ID team who can sort the email associated with the Sky Id 🙂

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[StuartMiller]

Same problem as previous described by others. The account details area has an option to change email address. I need to change from iCloud to Gmail. It doesn't work. Just gives an error, please try later. STILL. We the public must pay millions to Sky and something as basic as this doesn't work. 

[MarkGoldsmith]

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@Jimothy18 wrote:

I'm trying to change my email address associated with my sky id, but whenever I do in the My Sky app when editing My details it says Error, Try again! Does anyone one have any other ideas on how to do this please?

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So call Sky and they can get it sorted for you. It's not like you can't change the email address at all it's just the online system is a bit broken which prevents you doing it online.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.