How can i change my email? I set up new account just up and running but ive given my email i had on

[Jac+mcm78]

So I joined sky last year after everything was in place and weeks and weeks of waiting I was informed they couldn't connect me so order was cancelled and I was compensated. Now after joining again and being successful without thinking I've given same email meaning when I try to create my sky account on app to view bills etc it's automatically taking me to old cancelled account. How can I fix this? I'm unable to watch lots of things also because it's saying I need a code which I get from the my sky but I can't acc5it very frustrating my phone is broken being repaired so can't even call them right now 

[GD1 · Accepted solution]

@Jac+mcm78  If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[Jac+mcm78]

Thank you ill try that now 

[Jac+mcm78]

I tried to change email address told me unable to do so 

[Jac+mcm78]

@GD1 I've just tried to change email on old account it's telling me unable to do this 

[GD1]

@Jac+mcm78  What's happening when you try, any error messages?

[Jac+mcm78]

@GD1 no its letting me type in new email and verify new email then when I click on update its saying unable to change email 

[GD1]

@Jac+mcm78   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jac+mcm78  an invite to chat.