keep getting error message when trying to change payment method

[NicolaH2909]

I keep trying to change my payment method but it keeps saying unable to do this at this time try later but I keep trying and I keep getting the same message

[caesarome]

Are you trying to do this via the MySky app, if so does this link work for you:

https://www.sky.com/myaccount/bill/change-payment-method

[NicolaH2909]

I have tried on both and still get the same message

[caesarome]

Wha error message are you seeing ?

[jailers]

says "oops, error, try back again later."

[caesarome]

@jailers 

Are you @NicolaH2909 ,  if not are you seeing this when trying to change your payment details as well ?

[JKSY]

Hi I am also getting this error

[caesarome]

@JKSY 

What error message are you seeing ?

[CalJam1]

I keep getting the same error message. I changed my bank card and keep getting emails from Sky to add payment method. I have tried on the app and also on the website and keep getting "Something went wrong, try again later" This has been happening for the last week. I have tried adding direct debit details and a card.

[caesarome]

@CalJam1 

All you can do is to call Sky to see if they can change your payment details for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.