3

Discussion topic: Hi

Reply
This message was authored by michaele37 This message was authored by: michaele37

Hi

I currently have broadband, talk and Tv with sky, but it's in my estranged husband's name. He hasn't lived with me for nearly a year and has moved to a new house 2 months ago. I've asked him to do one of three things with no prevail, I've asked him to either put the account in my name, take the account to his new property or cancel the whole thing but he doesn't want to do any of them. I can't cancel anything without him talking to sky to cancel things and I'm getting tired of asking him. Does anyone know I can't do please? 


Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more

@michaele37 wrote:

I've asked him to either put the account in my name, take the account to his new property or cancel 


@michaele37 

It can't be transferred to your name. Sky don't allow that. He needs to cancel or arrange a Sky home move. I take it he pays the bill? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more

@michaele37 wrote:

I've asked him to either put the account in my name, take the account to his new property or cancel 


@michaele37 

It can't be transferred to your name. Sky don't allow that. He needs to cancel or arrange a Sky home move. I take it he pays the bill? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more

@michaele37  Until he either transfers or cancel you won't be able to sign up with sky in your name at your current address 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mark39 This message was authored by: Mark39

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more

@michaele37 if he won't cooperate, all you can do is stop paying (I assume you're paying the Sky bill). That will be Sky's advice. It's him that Sky will chase for repayment which might prompt some action from him. The big downside is that Sky services will be suspended until payment is made. Once he's paid up and cancelled, you should be able to sign up in your own name.

 

I'd advise against leaving things as they are. Doing so will only defer the issue.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion