Hi I would like to know why my bill is so high

[Barrymurray]

I would like to speak to a customer service advisor 

[Daniel0210]

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@Barrymurray wrote:

I would like to speak to a customer service advisor 

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@Barrymurray 

In case you’re not aware, this is a customer helps customer forum. You aren’t talking to Sky Customer Services here.

A discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out and for Sky Broadband/Talk Sky should send you an email. You could compare a previous bill to your latest bill and see where the amounts differ.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This might also help to explain
https://www.sky.com/help/articles/been-overcharged

[Barryy]

Thanks for the reply bud no it's none of them my 1st bill was £20 2nd was 25 I've explained I'm struggling as I was in hospital and are self employed so couldn't make any money and it's saying my bill is £80 it's an absolute joke pal.

[PandJ2020]

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@Barryy wrote:

 and it's saying my bill is £80 it's an absolute joke pal.

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It's either correct or there is an issue they will of course correct/refund.

Are your services currently restricted?  (Is it possible this is a number of months bills?)

[caesarome]

So your first was £20, your second was £25 and your third was £80 ?

What was your bill supposed to be each month ?

[Sean14]

I'm starting to lose Mt mind I can't get through to sky to discuss my bill 

[PandJ2020]

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@Sean14 wrote:

I'm starting to lose Mt mind I can't get through to sky to discuss my bill 

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What's the issue when you call?

[Daniel0210]

@Sean14 

Unless it's something we can assist you with you'll have to persevere on the phone.

[Sean14]

It seems impossible to speak to anyone from sky 3 days now 

[PandJ2020]

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@Sean14 wrote:

It seems impossible to speak to anyone from sky 3 days now 

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Are your services currently restricted?

[Mark39]

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@Sean14 wrote:

It seems impossible to speak to anyone from sky 3 days now 

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What happens when you call?

[Sean14]

Yeah and my bill has gone through the roof 

[Daniel0210]

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@Sean14 wrote:

Yeah

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@Sean14 

Not quite sure what you're confirming. If your services have been restricted, before Sky reinstate them you will have to pay what is owed and also set up a new continuous payment method. If your payment is two or more weeks overdue you will need to pay the next bill as well. Any calls to Sky are likely to direct you to make a payment.

If you can’t pay it all in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant (and it takes longer over weekend when banks are closed).

[Kisla]

My bill was reduced but now has gone back up I am on benefits and like to know if I'm entitled to essential package

[PandJ2020]

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@Kisla wrote:

My bill was reduced but now has gone back up I am on benefits and like to know if I'm entitled to essential package

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Details here: https://www.sky.com/help/articles/sky-social-tariff

Social tariffs do not apply to TV - but the Essential package is availabe to all (List is £15pm I think).