Hi I have paid my Sky bill but still have no service they have taken my payment twice and I cannotc

[Elizabeth17]

• I have paid my Sky bill but still have no service they have taken my payment twice and when I tried calling them they keep telling me to pay my bill I really need help to get through to sky

[caesarome · Accepted solution]

I doubt they have taken the payment twice but what has probably happened and correct me if I am wrong, you have a payment method set up of which Sky have taken the payment via but you have also made a manual payment yourself.

Do you now see a credit on your account because if you do you can either call Sky to get it refunded or leave it and it will be used to pay next months bill.

[MarkGoldsmith]

Service restrictions are removed automatically but if your services were restricted due to an unpaid bill, I the bill was paid 2 weeks late you need to pay the next bill as well, also you may need to setup a new continuous payment method.

also bare in mind that payment can take several days to clear from your bank to skys bank account, as transactions won't be processed on weekends or bank holidays so particularly this time of year payment will take longer to get to skys account and be processed against your Sky account.

[Elizabeth17]

I need to contact Sky to get a refund but every time I ring it says I cannot speak to an advisor until I pay my bill but it's paid

[caesarome]

What shows on your billing account here:

https://www.sky.com/manage/bill/

[Elizabeth17]

It says I am in credit but my services are still not on and I need my extra payment back as this is money I need 

[caesarome]

As your services were suspended did you also setup a payment method like a credit/debit card or a direct debit as you will need to do this if you haven't yet.

[Elizabeth17]

I have already done that

[MarkGoldsmith]

When was your payment made?

[caesarome]

Do you have Sky Mobile or a Sky Talk landline phone as you might be able to get through to Sky by calling them on the free 150 number. If you haven't then you might have to wait until Tuesday 2nd until your payment is cleared by the banks.