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Discussion topic: Help

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This message was authored by Maggie+GW This message was authored by: Maggie+GW

Help

I'm going round in circles. I cannot get promised refund of early termination fees, even though I've sent everything asked if me. I feel as if I'm dealing with a robot. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Help

Posted by a Superuser, not a Sky employee. Find out more

You mean after switching to Sky from another provider? What did Sky's email say in response to your claim?

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Help

Posted by a Superuser, not a Sky employee. Find out more

@Maggie+GW  Have you applied correctly for the credit?

This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv (currently only applies to sky Q) or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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