Discussion topic: Help

This message was authored by: Maggie+GW · ‎08 Mar 2023

I'm going round in circles. I cannot get promised refund of early termination fees, even though I've sent everything asked if me. I feel as if I'm dealing with a robot.

This message was authored by: Mark39 · ‎08 Mar 2023

You mean after switching to Sky from another provider? What did Sky's email say in response to your claim?

This message was authored by: SKY1992bf · ‎08 Mar 2023

@Maggie+GW Have you applied correctly for the credit?

This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv (currently only applies to sky Q) or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

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Discussion topic: Help

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