Hello. Why has my bill gone up to £67? I can’t afford that so will have to cancel unless it is reduc

[FedFan]

Call me on my mobile number 

[Daniel0210]

@FedFan 

No one can call you. This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you can contact Sky to try to negotiate a new deal or potentially amend your package which will require another 24 month minimum term contract. Sky are not obliged to offer you another discount and it seems discounts are becoming more difficult to come by, so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

[Mark39]

Sky won't call you. But you can call them.

[caesarome]

@FedFan 

Nobody will call you due to you posting on here and demanding it as we are customers who help each other.

This might help to explain it:

https://www.sky.com/help/articles/been-overcharged

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 12/18 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Daniel0210]

@FedFan 

Unless the lines have reopened very recently they are down due to the global I.T. issues today.