Discussion topic: Haven’t been paid compensation
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Message posted on 17 Feb 2025 12:27 PM
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Haven’t been paid compensation
Hi there, in December I was told I was owed compensation money as I had a rocky start setting up sky and my WiFi kept cutting off/ not working etc. then there was a delay on someone coming to fix it.
im owed compensation and I still haven't received it or had any bill discounts from what I can see
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Message posted on 17 Feb 2025 01:07 PM
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Re: Haven’t been paid compensation
If you don't see any compensation credit on your latest or future bills then I would register a complaint:
https://www.sky.com/help/complaints
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 17 Feb 2025 01:10 PM
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Re: Haven’t been paid compensation
@Isabella77 when was it fixed? Automatic compensation is paid within 30 days of the issue being resolved.
Message posted on 17 Feb 2025 01:53 PM
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Re: Haven’t been paid compensation
It was actually fixed before the compensation came through, believe it was fixed around November time, so it was a nice surprise to see automatic compensation but just never received it in my last two statements now
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