Discussion topic: Hardware fee

This message was authored by: Basil44 · ‎17 Oct 2023

I was billed for not returning hardware, yet haven't received a box to send back?

This message was authored by: GD1 · ‎17 Oct 2023

@Basil44 You could have used your own packaging. You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Basil44 · ‎17 Oct 2023

Yes, but I wasn't told I needed to return it. But thanks for the link.

This message was authored by: Mark39 · ‎17 Oct 2023

It's in the terms and conditions you signed up to.

This message was authored by: Basil44 · ‎17 Oct 2023

Yes, but this was ungraded made over the phone.

This message was authored by: caesarome · ‎17 Oct 2023

What hardware is this ?

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This message was authored by: Mark39 · ‎17 Oct 2023

@Basil44 wrote:

Yes, but this was ungraded made over the phone.

You're asked to agree the terms and conditions before the upgrade is completed on the phone.

Discussion topic: Hardware fee

Hardware fee

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