Had services restricted for over a year

[Mac1735]

Looking for help as this is now starting to get ridiculous. I have called sky several times now. I can't use any of the sky app services I.e upgrade mobiles. I call sky up to try get it sorted any they tell me everything is fine I am up to date on all my bills. When I call they just tell me they can upgrade me. I don't want to do it like that I liked having the flexibility to do it my self. Please help if anyone has experienced this before. At the point now I am actually thinking about just leaving sky completely 

[caesarome]

@Mac1735 

If I understand you correctly, you are saying your services are working but when trying to do anything via your account like upgrade you are seeing a restricted message ?