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Discussion topic: HD at £8

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This message was authored by Anonymous This message was authored by: Anonymous

HD at £8

Why is HD charged as an extra at £8

When, presumably it comes as standard with no option to remove it,? 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: HD at £8

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous is this sports hd or entertainment hd

 

if sports it is standard but in sky's wisdom they sometimes show the hd element separately on bills 

 

providing your total amount for sports across the two billing lines is what you agreed then it's correct and you aren't being charged any extra amount (this element can't be removed without cancelling sports altogether)

 

the entertainment hd is an optional extra which can be cancelled anytime by giving 31 days notice subject to minimum term restriction 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: HD at £8

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous is this sports hd or entertainment hd

 

if sports it is standard but in sky's wisdom they sometimes show the hd element separately on bills 

 

providing your total amount for sports across the two billing lines is what you agreed then it's correct and you aren't being charged any extra amount (this element can't be removed without cancelling sports altogether)

 

the entertainment hd is an optional extra which can be cancelled anytime by giving 31 days notice subject to minimum term restriction 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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