Get m

[Georginagoddard]

Get the tv restored as I've payed my bill 

[Annie+UK]

This forum is primarily customer-to-customer help, you're not talking to Sky support

[Daniel0210]

@Georginagoddard 
Restrictions to services occur due to missed payments.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@Georginagoddard wrote:

Get the tv restored as I've payed my bill 

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Have you now setup your payment method again because if you are yet to do this then this will need doing before your TV service is restored and this will only happen when the payment you made has been cleared by the banks.