Future bills

[Oldfriely]

Hello everyone,

my future bills have changed for out of contract price to in contract prices for August and September but my cone was for 18 months from February 2023 and I was wondering if anyone else has had this ?

and will I be able to cancel at 31 days out from my original date

thanks

[caesarome]

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@Oldfriely wrote:

and will I be able to cancel at 31 days out from my original date

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Being in a contract doesn't mean you are exempt from an annual price rise as some are seeing it on their August bills so depending on what service you have you might be able to cancel if you are still with the first 31 days but you would need to call Sky and speak to them about this.

[Oldfriely]

No my bill now has no end date which is 19/08/2024 which was on the my sky app and website but now has gone and just says offer end date 

I have not excepted a new contract and was going to cancel on 18/07/2024 which is 31 days out from the end but the end date has disappeared 

[caesarome]

You haven't made any changes to your package recently ?

[Mark39]

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@Oldfriely wrote:

No my bill now has no end date which is 19/08/2024 which was on the my sky app and website but now has gone and just says offer end date 

I have not excepted a new contract and was going to cancel on 18/07/2024 which is 31 days out from the end but the end date has disappeared 

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That's correct. Your future billing will only stop when your services actually cease which will be after you've given notice to cancel.

[Oldfriely]

I've made no changes 

[Oldfriely]

This is a future bill with in contract discounts but my contract should end on 19/08/2024 and all discounts should end

 

[Daniel0210]

@Oldfriely 

Your image was rejected as you haven't blocked out the account number on it. Feel free to submit a new image. 

[Oldfriely]

In contact discounts on future bill when contract should of finished 

 

[PandJ2020]

Mine's the same.

A few weeks back my future bills were completely undiscounted and were showing way over £100.  (I was going to probably cancel)

Now discounts have appeared and are at £79.  (I may consider continuing if correct)

Strange.  My in-contract to date is still as is  (August) so I presume I won't be subject to a new term.

I've had no communication and have no contact whatsoever...

[Oldfriely · Accepted solution]

So I got everything sorted.it was just a error on the app/website my contract had not changed, but it took over 90 minutes on live chat