My sky subscription was due for review, the payments went up so I called and renegotiated my package in July. I accepted the new package and assumed all normal. The direct debit was set up to come out as normal I assumed. 31st August, my TV screen said my account had been suspended. Why? I contacted sky via the BOT and Sky confirmed the direct debit was set up and I should NOT make additional payments. By the 18th September they still didn't take a direct debit and I needed to make a manual payment. I paid £106 to sky 18th September. Then on 22nd September, my sky was disconnected and now I am being asked to pay £180 which includes a late payment fee. I am trying to get in touch with anyone who can help but when you call and go around in circles. I need to get reconnected and get someone to look into my account! Help
