“Free” Sky Glass TV

[Sean1963]

I upgraded to Sky Glass and was told on several occasions during the course of the phone conversation by the Sky employee that I was going to receive a Sky Glass TV absolutely free for taking the package. I now have discovered that I am paying for this TV with a £14 payment plan every month for 3 years. I was not told about this charge and was clearly led to believe that this was a gift and had no cost attached. What can I do here to get my payments back?

[caesarome]

All you can do is to register a complaint giving the date and time(s) you spoke to Sky so if needs be someone can listen to what was said to you:

https://www.sky.com/help/complaints

[SKY1992bf]

@Sean1963 This is highly unlikely of sky

to offer a free tv

how were you told verbally face to face or over the phone 

the only thing you can do is raise a formal complaint giving full details of the conversation and date and times especially phone calls as sky can listen back if necessary 

https://www.sky.com/help/articles/how-to-make-a-complaint

[TimmyBGood]

---

@Sean1963 wrote:

I now have discovered that I am paying for this TV with a £14 payment plan every month for 3 years.

---

The credit term for Glass is either two or four years: at £14 pcm it takes 48 months to pay for a 43" set.