Fraudulent call

[mandys952]

I received a phone call from a number starting 01490 stating that my bill will be reduced and to thank me for being a loyal customer I would get a free tablet. Is this a scam? 

[SKY1992bf]

@mandys952 100% scam

[GD1]

@mandys952  That most certainly is not a Sky number nor would SKy ever give away such high cost items as there is no profit in it.

It's a scam designed to gain access to your Sky account and enable them to order mobile phones, see this help article  https://www.sky.com/help/articles/account-takeover

Did you give them any details?   In any event I would change your account password just in case.

[mandys952]

Thanks. I've changed my password on my account 

[Daniel0210 · Accepted solution]

@mandys952 

One of the first red flags is mention of a free device! Sky would soon be in financial hardship with such an offer.

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.