Discussion topic: Fraudulent Mobile account has compromised my SKY TV account.
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Message posted on 30 Nov 2025 06:59 PM
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Fraudulent Mobile account has compromised my SKY TV account.
I am being charged with a £50 bill EVERY month I do not have a SKY mobile account but I had a fraudulent account created in my name. I have called SKY 5 or 6 times trying to fix this problem but, having been assured by the fraud department, bills and accounts department and customer services that these billing requests would stop and I owe NOTHING I continue to receive the bills. It has now become very serious because I am being threatened with the removal of my SKY TV, I have been a SKY customer since 1996!!! Can someone please tell me where I can call or email to resolve this problem? As a disabled elderly woman this is really upsetting me.
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Message posted on 30 Nov 2025 07:06 PM
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Re: Fraudulent Mobile account has compromised my SKY TV account.
Hi @Lotmac Unfortunately there is little we can do to help with your situation. The current advise is shown here https://www.sky.com/help/articles/account-takeover
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