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This discussion topic has been answered Discussion topic: Sky tv and sky digital?

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Message posted on ‎30 Nov 2025 06:26 PM

Sky tv and sky digital?

Can anyone tell me why I get charged for Sky Tv and Sky digital? Seperate payments.

i do not have landline or mobile telephone with them, only broadband and watch tv and apps like Netflix 

thank you

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎30 Nov 2025 06:46 PM

Re: Sky tv and sky digital?

Posted by a Superuser, not a Sky employee. Find out more
@LML1 wrote:

Can anyone tell me why I get charged for Sky Tv and Sky digital? Seperate payments.

i do not have landline or mobile telephone with them, only broadband and watch tv and apps like Netflix 

thank you

Thats normal. TV and Broadband are separates services with separate contracts ( and as a result can have a seperate billing dates). As a result you wil always pay for TV and broadband separately.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎30 Nov 2025 06:46 PM

Re: Sky tv and sky digital?

Posted by a Superuser, not a Sky employee. Find out more
@LML1 wrote:

Can anyone tell me why I get charged for Sky Tv and Sky digital? Seperate payments.

i do not have landline or mobile telephone with them, only broadband and watch tv and apps like Netflix 

thank you

Thats normal. TV and Broadband are separates services with separate contracts ( and as a result can have a seperate billing dates). As a result you wil always pay for TV and broadband separately.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: LML1

Message posted on ‎30 Nov 2025 07:17 PM

Re: Sky tv and sky digital?

Thank you so much for explaining. 
L 😊

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Message posted on ‎30 Apr 2026 02:52 PM

Re: Sky tv and sky digital?

But my broadband comes from BT not Sky

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Message posted on ‎30 Apr 2026 03:06 PM

Re: Sky tv and sky digital?

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@BryanAppleyard what are you asking?

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Message posted on ‎30 Apr 2026 03:08 PM

Re: Sky tv and sky digital?

I am asking why i have to pay for Sky Broadband when I use a different supplier

 

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Message posted on ‎30 Apr 2026 03:10 PM

Re: Sky tv and sky digital?

Posted by a Superuser, not a Sky employee. Find out more

@BryanAppleyard 

Have you ever been a Sky Broadband / Sky Talk landline phone customer? 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
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Message posted on ‎30 Apr 2026 03:11 PM

Re: Sky tv and sky digital?

Posted by a Superuser, not a Sky employee. Find out more
@BryanAppleyard wrote:

I am asking why i have to pay for Sky Broadband when I use a different supplier

 

You don't. Do broadband charges appear on your Sky monthly bills?

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Message posted on ‎30 Apr 2026 03:13 PM

Re: Sky tv and sky digital?

yes i do

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This message was authored by: Daniel0210

Message posted on ‎30 Apr 2026 03:20 PM

Re: Sky tv and sky digital?

Posted by a Superuser, not a Sky employee. Find out more

@BryanAppleyard 

Please tag the person you are replying to by using the relevant @ and then user name so we know who you're replying to as at the moment your replies are getting confusing. 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎30 Apr 2026 04:03 PM

Re: Sky tv and sky digital?

Posted by a Superuser, not a Sky employee. Find out more

@BryanAppleyard 

Did you move from Sky to BT Broadband, if so when did this take place ?

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