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Discussion topic: Fraud

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Avatar for Mary129
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This message was authored by: Mary129

Message posted on ‎03 Jan 2025 09:25 AM

Fraud

I have recently been billed for services I didn't request which has been resolved in that it was stopped yesterday however on viewing billing I have been billed for time frame this was added by fraud. I also think someone  has control of account as it

was changed from English & my app avatar has changed. Customer service was informed however not resolved. Is there anything I can do manually ? 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎03 Jan 2025 09:31 AM

Re: Fraud

Posted by a Superuser, not a Sky employee. Find out more

Some Sky advice here: https://www.sky.com/help/articles/account-takeover

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎03 Jan 2025 09:38 AM

Re: Fraud

Posted by a Superuser, not a Sky employee. Find out more

@Mary129 

You will need to call Sky again about this especially if you believe somebody has got access to your account.

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