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Avatar for Dee109
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Message posted on ‎21 Nov 2024 08:15 AM

First bill issue

Hi signed up for the €22 black friday deal and checked my bill and says €30 . Which is due to

be taken out shortly. Please advise has this happened anyone else. Only got the sky stream box yesterday 

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎21 Nov 2024 11:23 AM

Re: First bill issue

Posted by a Superuser, not a Sky employee. Find out more

@Dee109 
In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎21 Nov 2024 08:19 AM

Re: First bill issue

Posted by a Superuser, not a Sky employee. Find out more

The first bill is usually higher as it's for longer than a one month billing period.   If you check the billing period on the bill if it's more it will likely cover more than one month.

 

 

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This message was authored by: Daniel0210 Answer

Message posted on ‎21 Nov 2024 11:23 AM

Re: First bill issue

Posted by a Superuser, not a Sky employee. Find out more

@Dee109 
In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Dee109

Message posted on ‎22 Nov 2024 03:06 PM

Re: First bill issue

Thanks all appreciate the help

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