Fined for not returning equipment but I have posted it

[e4b4]

I returned my Sky router in the packaging that was sent to me. I have the proof of posting receipt. This morning I had a text to say that I had been fined for not returning it and have been charged on my next bill. How can I prove I have returned the equipment and have the charge removed from my bill?

[GD1]

@e4b4  When did you return the equipment as there is normally a 2 week window to return it, if it was outside of this the fee will hav e been replied.

[Daniel0210]

@e4b4 
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be straightforward. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[e4b4]

I have the proof of posting receipt. I can provide all the info needed.

[e4b4]

I would appreciate being able to speak with Sky regarding this issue, please!

[e4b4]

I returned it within the time period.

[Daniel0210]

@e4b4 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @e4b4 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.