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This discussion topic has been answered Discussion topic: Fibre broadband that i didnt order

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Message posted on ‎11 Aug 2025 10:43 AM

Fibre broadband that i didnt order

I never ordered fibre broadband and u are sending something out tomorrow and an engineer on 27th 

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Message posted on ‎11 Aug 2025 10:49 AM

Re: Fibre broadband that i didnt order

Posted by a Superuser, not a Sky employee. Find out more

@Maria138  You're not contacting Sky custoer services, have you received notification from your current provider that your service is transferring to Sky?  If so have you contacted them?

 

Also how where you informed Sky are installing a broadband service?  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎11 Aug 2025 10:49 AM

Re: Fibre broadband that i didnt order

Posted by a Superuser, not a Sky employee. Find out more

@Maria138  You're not contacting Sky custoer services, have you received notification from your current provider that your service is transferring to Sky?  If so have you contacted them?

 

Also how where you informed Sky are installing a broadband service?  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎11 Aug 2025 10:54 AM

Re: Fibre broadband that i didnt order

Posted by a Superuser, not a Sky employee. Find out more

Hi @Maria138   At least tomorrow you can ask what is going on.

Welcome to the Sky Community Forum

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This message was authored by: Maria138

Message posted on ‎11 Aug 2025 11:15 AM

Re: Fibre broadband that i didnt order

It was on what's app so I ignored it  then they said engineer coming out and tomorrow a delivery for fibre which I never asked for. 

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Message posted on ‎11 Aug 2025 11:18 AM

Re: Fibre broadband that i didnt order

Posted by a Superuser, not a Sky employee. Find out more

@Maria138  It is possible if that is the only correspondence you've received that someone has given incorrect mobile/whatsapp details.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎11 Aug 2025 11:30 AM

Re: Fibre broadband that i didnt order

I've tried calling sky and they keep saying go to sky app so I will just leave it. 

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Message posted on ‎11 Aug 2025 02:30 PM

Re: Fibre broadband that i didnt order

I managed to get through to sky and they have cancelled the order and just said maybe a neighbour might be trying to steal broadband. Be careful out there 

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